If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
All items must be received by Simply K in order for a customer to be eligible for a replacement. You shall ensure that the Product is sent to the Company in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to the Company in an unsuitable condition, the Company reserves the right not to accept the return and may instead send the Product back to you.
The Company will not honour any walk-in returns.
Your returned Products are usually received and accepted at the Company’s warehouse within a set number of days after the return drop off or pick up. Returns handling time will vary depending on your return method and courier of choice. Please see our Exchange or Refund / Return Time Frame Policy for more details.